Terms & Conditions

Effective Date: January 01, 2025

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Welcome to Atlanta Chimney Experts. By accessing our website (https://www.atlantachimneyexperts.com) or engaging our services, you agree to the following Terms and Conditions. These terms apply to all users of our website and customers who use our services. If you disagree with any part of these terms, please refrain from using our website or services.

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1. Services Provided

Atlanta Chimney Experts provides comprehensive chimney services, including but not limited to:

• Chimney inspections

• Chimney cleaning and sweeping

• Chimney repair and restoration

• Chimney caps and crown installations

• Fireplace cleaning and repair

• Waterproofing and masonry services

• Dryer vent cleaning

 

Our services are available by appointment and may vary depending on geographic location. Service availability is subject to scheduling and resource constraints.

 

2. User Responsibilities

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When engaging with our services, you agree to:

• Provide accurate and complete information for scheduling and performing services.

• Ensure safe and adequate access to your property, including providing necessary permissions for our technicians to perform services.

• Inform us of any pre-existing conditions or hazards that may impact the safety or effectiveness of the service.

 

Failure to meet these responsibilities may result in delays or additional charges.

 

3. Estimates and Pricing

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• Any estimates provided are based on the initial information you supply. Final costs may vary depending on the condition of your chimney or additional work required.

• We will notify you of any changes to the scope of work or pricing before proceeding.

• Prices are subject to applicable taxes and fees.

 

4. Payments

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• Payment is due upon completion of services unless otherwise agreed in writing.

• We accept cash, checks, and major credit cards. Payment information will be securely processed.

• Late or unpaid balances may incur additional fees and result in service delays.

 

5. Cancellation and Refund Policy

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• Appointments must be canceled at least 24 hours in advance to avoid a cancellation fee of [insert fee, if applicable].

• Refunds are issued only for services not rendered due to errors on our part. Refunds are not available for work already completed or for issues caused by pre-existing conditions.

 

6. Warranty and Guarantees

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• We stand by the quality of our work. Certain services may include warranties, which will be detailed in your service agreement.

• Warranties do not cover damage caused by misuse, negligence, or external factors such as severe weather or accidents.

 

7. Limitation of Liability

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Atlanta Chimney Experts is not liable for:

• Damages caused by pre-existing conditions, structural deficiencies, or improper maintenance of your chimney or property.

• Delays or service interruptions due to weather, emergencies, or other factors beyond our control.

• Losses or damages arising from customer-provided information that is inaccurate or incomplete.

To the fullest extent permitted by law, our liability is limited to the amount paid for the specific service performed.

 

8. Website Use

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By using our website (https://www.atlantachimneyexperts.com), you agree to the following:

• You will not use the website for unlawful purposes or to transmit harmful content.

• All website content, including text, images, and logos, is the property of Atlanta Chimney Experts and may not be reproduced without permission.

• We make every effort to keep our website accurate and up-to-date, but we do not guarantee the completeness or reliability of the information provided.

 

9. SMS Marketing PrograM

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By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

• Types of Messages: You may receive updates, promotions, and reminders related to our products and services.

• Message Frequency: Messages are recurring, and frequency varies.

• Message and Data Rates: Standard message and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

• Opt-Out Instructions: You can opt out at any time by replying STOP to info@atlantachimneyexperts.com or (404) 854-4144. After replying STOP, you will receive a final SMS confirming your unsubscribe request, and we will remove your number from our list within 24 hours.

• Help Instructions: You can send HELP for additional assistance and will receive a text including our phone number, email, and website. You can also contact Atlanta Chimney Experts at (404) 854-4144, info@atlantachimneyexperts.com, or www.atlantachimneyexperts.com.

• Privacy Policy Reference: For details on how we collect, use, and protect your personal information, please refer to our Privacy Policy.

• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Opt-in information is never shared.

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10. Privacy Policy

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Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

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11. Dispute Resolution

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In the event of a dispute, you agree to:

• First attempt to resolve the matter directly with us by contacting our customer service team at info@atlantachimneyexperts.com or 404-441-0147.

• Submit unresolved disputes to binding arbitration under the laws of the State of Georgia.

 

12. Governing Law

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These Terms and Conditions are governed by and construed in accordance with the laws of the State of Georgia. Any legal action must be filed in the state or federal courts located in Georgia.

 

13. Changes to Terms

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We reserve the right to update these Terms and Conditions at any time without prior notice. Any changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

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14. Contact Information

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For questions or concerns about these Terms and Conditions, please contact us:

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Atlanta Chimney Experts LLC
3455 Peachtree Road NE, Suite 500
Atlanta, GA 30326
(404) 854-4144
Email: info@atlantachimneyexperts.com

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By using our website, services, or participating in our SMS program, you acknowledge that you have read, understood, and agree to these Terms and Conditions.