Privacy Policy

Effective Date: January 01, 2025

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Atlanta Chimney Experts ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, website, and SMS program.

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1. Information We Collect

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We may collect the following categories of information:

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a) Personal Information

• Name, address, phone number, email address, and payment information.

• Details provided during service requests, consultations, or customer inquiries.

 

b) Service Information

• Details about the chimney services you’ve requested, including service history, scheduled appointments, and customer preferences.

 

c) Technical Information

• IP address, browser type, operating system, device information, and browsing behavior when visiting our website.

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d) SMS Interaction Data

• Phone numbers, messages sent/received, opt-in/out activities, and responses to campaigns.

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e) Cookies and Tracking Technologies

• Cookies, pixels, and other tracking technologies to analyze website performance and improve the user experience.

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2. How We Use Your Information

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We use the information collected for the following purposes:

• Providing Services: To schedule and complete chimney inspections, cleaning, and repairs.

• Communication: To send updates, reminders, and promotional offers through email, SMS, or phone calls.

• Payment Processing: To securely process payments for services rendered.

• Customer Support: To respond to your inquiries and resolve issues.

• Marketing: To send targeted promotions and advertisements.

• Legal Compliance: To comply with legal, regulatory, and contractual obligations.

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3. SMS Marketing Program

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By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

• Data Collection: We will collect your name, email address, mailing address, and mobile phone number when you sign up for SMS updates. The information will be collected via the website contact form, email, rental agreement, or third-party reservation systems.

• Data Usage: We use your data solely for sending updates, promotions, and reminders related to our products or services.

• Data Security: We protect your data with secure storage measures to prevent unauthorized access.

• Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.

• Message Frequency: Messages are recurring, and message frequency varies.

• Message and Data Rates: Standard message and data rates may apply. Your mobile carrier may charge fees for sending or receiving text messages, especially if you do not have an unlimited texting or data plan.

• Opt-Out Instructions: You can opt out of the SMS list at any time by texting, emailing, or replying STOP to info@atlantachimneyexperts.com or (404) 854-4144. After replying STOP, you will receive a final SMS to confirm you have unsubscribed, and we will remove your number from our list within 24 hours.

• Help Instructions: You can send HELP for additional assistance, and you will receive a text including our phone number (404-854-4144), email (info@atlantachimneyexperts.com), and website (www.atlantachimneyexperts.com). You can also contact Atlanta Chimney Experts at: Phone: (404) 854-4144, Email:info@atlantachimneyexperts.com, Website: www.atlantachimneyexperts.com. We are here to help you.

• Non-Sharing Clause: We do not share your data with third parties for marketing purposes. Atlanta Chimney Experts LLC will not sell, rent, or share collected mobile numbers. All sharing mentioned in this policy excludes mobile opt-in and consent; opt-in information is never shared.

 

 

4. Sharing Your Information

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We do not sell or share your personal information for third-party marketing. We may share your information with:

• Service Providers: Third-party vendors who assist with scheduling, payments, and marketing.

• Legal Authorities: When required by law or to protect the rights and safety of our business or others.

• Business Transfers: If we merge, sell, or transfer our business.

 

 

5. Data Security

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We implement robust security measures to protect your information, including:

• Encryption of sensitive data such as payment information.

• Regular monitoring and updates to safeguard against unauthorized access.

 

However, no system is completely secure, and we cannot guarantee absolute security.

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6. Your Privacy Rights

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Depending on your location, you may have the following rights:

 

a) Access and Correction

• Request access to the information we hold about you.

• Request corrections to inaccurate or incomplete information.

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b) Deletion

• Request deletion of your personal information, subject to legal or operational requirements.

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c) Opt-Out

• Opt out of receiving promotional communications, including SMS messages.

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To exercise your rights, contact us at info@atlantachimneyexperts.com or call (404) 854-41-44.

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7. Cookies and Tracking

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We use cookies and similar tracking technologies to:

• Enhance website functionality.

• Analyze website traffic and user behavior.

• Serve targeted advertisements.

 

You can manage cookie preferences through your browser settings.

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8. Third-Party Links​

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

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9. Children's Privacy

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Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to have it removed.

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10. Changes to This Privacy Policy

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We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

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11. Contact Information

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If you have questions or concerns about this Privacy Policy, please contact us:

Atlanta Chimney Experts
3455 Peachtree Road NE, Suite 500
Atlanta, GA 30326
(404) 854-41-44
Email: info@atlantachimneyexperts.com

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12. Acknowledgment

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By using our website, services, or participating in our SMS program, you acknowledge that you have read, understood, and agree to this Privacy Policy.