Privacy Policy

Effective Date: January 01, 2025

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Atlanta Chimney Experts ("we," "our," or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you interact with our services, website, and SMS program.

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1. Information We Collect

We may collect the following categories of information:

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a) Personal Information

• Name, address, phone number, email address, and payment information.

• Details provided during service requests, consultations, or customer inquiries.

 

b) Service Information

• Details about the chimney services you’ve requested, including service history, scheduled appointments, and customer preferences.

 

c) Technical Information

• IP address, browser type, operating system, device information, and browsing behavior when visiting our website.

 

d) SMS Interaction Data

• Phone numbers, messages sent/received, opt-in/out activities, and responses to campaigns.

 

e) Cookies and Tracking Technologies

• Cookies, pixels, and other tracking technologies to analyze website performance and improve the user experience.

 

2. How We Use Your Information

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We use the information collected for the following purposes:

• Providing Services: To schedule and complete chimney inspections, cleaning, and repairs.

• Communication: To send updates, reminders, and promotional offers through email, SMS, or phone calls.

• Payment Processing: To securely process payments for services rendered.

• Customer Support: To respond to your inquiries and resolve issues.

• Marketing: To send targeted promotions and advertisements.

• Legal Compliance: To comply with legal, regulatory, and contractual obligations.

 

3. SMS Marketing Program

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By opting into our SMS marketing program, you agree to receive text messages from us. Participation is subject to the following:

• Message Frequency: Message frequency varies, but you can opt-out of receiving messages at any time by replying STOP.

• Cost: Standard message and data rates may apply.

• Opt-Out Instructions: Text "STOP" to unsubscribe at any time.

• Help Instructions: Text "HELP" for assistance or contact us at info@atlantachimneyexperts.com.

• Message Content: Messages may include service updates, promotions, and reminders​

 

4. Sharing Your Information

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We do not sell or share your personal information for third-party marketing. We may share your information with:

• Service Providers: Third-party vendors who assist with scheduling, payments, and marketing.

• Legal Authorities: When required by law or to protect the rights and safety of our business or others.

• Business Transfers: If we merge, sell, or transfer our business.

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5. Data Security

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We implement robust security measures to protect your information. This includes:

• Encryption of sensitive data such as payment information.

• Regular monitoring and updates to safeguard against unauthorized access.

However, no system is completely secure, and we cannot guarantee absolute security.

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6. Your Privacy Rights

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Depending on your location, you may have the following rights:

a) Access and Correction

• Request access to the information we hold about you.

• Request corrections to inaccurate or incomplete information.

b) Deletion

• Request deletion of your personal information, subject to legal or operational requirements.

c) Opt-Out

• Opt out of receiving promotional communications, including SMS messages.

To exercise your rights, contact us at info@atlantachimneyexperts.com or call 404-441-0147.

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7. Cookies and Tracking

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We use cookies and similar tracking technologies to:

• Enhance website functionality.

• Analyze website traffic and user behavior.

• Serve targeted advertisements.

You can manage cookie preferences through your browser settings.

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8. Third-Party Links

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Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies.

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9. Children's Privacy

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Our services are not directed at children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us to have it removed.

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10. Changes to This Privacy Policy

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We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this Privacy Policy periodically.

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11. Contact Information

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If you have questions or concerns about this Privacy Policy, please contact us:

Atlanta Chimney Experts
3455 Peachtree Road NE, Suite 500
Atlanta, GA 30326
Main Line: 404-441-0147
Line 2: 404-854-4144
Email: info@atlantachimneyexperts.com

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12. Acknowledgment

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By using our website, services, or participating in our SMS program, you acknowledge that you have read, understood, and agree to this Privacy Policy.